The Plumbing Dr

I recently had a fantastic experience with the Plumbing Dr. at our home in the Mt. Vernon area. They came out to diagnose and replace a faulty thermostatic mixing valve, which was preventing hot water supply to our tub. Our technician Ture was incredibly professional, prompt, knowledgeable, and easy to work with. He explained everything ahead of time and discussed options and charges in advance. He then quickly set to the task of replacing the valve and had everything back up and working in no time. A great experience all around.

Over the past decade, we have hired The Plumbing Dr several times to repair or replace faucets and toilets, repair pipe leaks, re-route pipes in the wall, etc. Recently, I was overwhelmed when I discovered a severely backed-up toilet and shower drain in our basement bathroom! I called The Plumbing Dr and spoke to Tracy, who was very professional and polite. Their schedule was full for the day, but Tracy was still able to get a crew to my home within a couple of hours. My team was comprised of Doctors Bill, Ture, and Brandon. After assessing the awful situation, Bill clearly explained the problem as a blocked sewer line and offered several options for the repair and clean-up. I did not hesitate to accept their estimate and their services. When they finished a couple of hours later, the pipe was unclogged, and the bathroom and affected areas were clean, sanitized and looked great. “Thank you” to a great trio who were professional, friendly, and efficient. I highly recommend The Plumbing Dr!

If you want a 5-Star customer service experience, look no further than The Plumbing Dr. I recently had two complex plumbing issues and The Plumbing Dr took the time to 'get the job done' and done right! I do not know what type of mentoring program they use but the owner (Dr. Bill) should be very proud of his employees! Shout out to Dr. Bill, Brandon, Ture, and Rabaa as they have been the individuals to help me out. All of them were professional, courteous and attentive to my needs. Special shout out to Ture for just being an exceptional human being. Quality service! Other companies could benefit from their practices!

Wendy and Bill were wonderful to work with. Wendy kept me updated for arrival time and Bill took his time and taught me about my home! Highly recommend.

I called The Plumbing Dr on October 3rd after discovering water leaking through the ceiling of our downstairs bathroom. It was a total crisis moment. I was quickly scheduled for same day service. Harold and Jake arrived earlier than I expected yet called me to alert they were en route. They quickly identified the source of the leak, a small hole in copper tubing that had obviously been there some time. Of course they had to open the ceiling up. But they quickly repaired the leak and referred someone for drywall repair. Harold and Jake were personal, professional and very thorough. I would totally recommend using The Plumbing Dr and especially Harold and Jake. They did an excellent job.

Dr. Daniel and Dr. Cornelius were able to diagnose and repair a sink faucet leak as well as high water pressure/water heater concerns promptly. They installed a new pressure relief valve (PRV) and included a pressure gauge so I can monitor the water pressure at any time. Given my water heater is over 15 years old, I decided to replace it. They added an expansion tank to the water heater as well as 2 alarms to detect moisture or leaks. They explained various causes and symptoms of plumbing problems and answered all my questions professionally. They were courteous and conducted themselves in a professional manner. I highly recommend The Plumbing Dr and have used them many times over the course of several years. I can’t comment on the quality of the water heater; only time will tell. I registered the product (AO Smith 50 gallon) online and it has a six year warranty.

Quickly responded to our need for service, Ture was kind and professional and helped us understand all of our issues and walked us through all of the solution options. Work was completed in a timely manner and up to our standards.

I encountered a serious plumbing issue over the weekend and was fortunate to have Wendy from the Plumbing Dr assist me. She efficiently coordinated with and dispatched Harald, a skilled plumbing professional, to my condo. Wendy's thorough explanation over the phone prepared me for the process and potential problems. Harald came in the morning and conducted a diagnosis and identified the main sewage problem, which required him to shut off the water and remove the toilet. However, the valve associated with the toilet was frozen due to age. Coordination with the management office to access the water main valve for my unit was then needed. Harald, unable to proceed without permission, temporarily left for another job. Once I obtained clearance from the management office and informed Wendy, she promptly reconnected with Harald. He returned later in the evening, addressing issues with my toilet and bathtub and clearing the main pipe obstruction. I am very appreciative that this complex problem was resolved on a Sunday. Harald is an organized, confident, and friendly professional, while Wendy is responsive, thorough, helpful, and organized in her coordination efforts. It is evident that they genuinely want to help me out during this challenging situation on a rainy weekend. I extend my gratitude for their outstanding service and will recommend the Plumbing Dr to anyone in need of plumbing assistance.